Great Clips Terms of Use
Effective July 2026
Last Updated: July 1, 2026
These Terms of Use (the “Agreement”) form a legal agreement exclusively between you and Great Clips, Inc. and its subsidiaries, and affiliates (collectively, “Great Clips,” “we,” “us,” or “our”) and governs your use of our websites, the Great Clips® App, and any other online or mobile services, properties, or applications that link to this Agreement (each a “Site,” and collectively “Sites”). By continuing to use our Sites, you agree that such use is legally sufficient consideration under this Agreement
PLEASE READ THIS AGREEMENT CAREFULLY. BY ACCESSING OR USING THE SITES OR OTHERWISE AGREEING TO THIS AGREEMENT, YOU UNDERSTAND AND AGREE TO BE BOUND BY THIS AGREEMENT AND RECOGNIZE THAT YOU MAY BE WAIVING CERTAIN RIGHTS. YOUR CONTINUED USE OF THE SITES IS SUBJECT TO YOUR CONTINUED COMPLIANCE WITH THIS AGREEMENT. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU MAY NOT USE THE SITES.
THIS AGREEMENT CONTAINS A BINDING ARBITRATION AGREEMENT WHICH LIMITS YOUR RIGHTS TO BRING AN ACTION IN COURT, BRING A CLASS ACTION, AND HAVE DISPUTES DECIDED BY A JUDGE OR JURY, AS WELL AS PROVISIONS THAT LIMIT OUR LIABILITY TO YOU.
Great Clips reserves the right to change, modify, or otherwise alter this Agreement at any time and at our sole discretion. All changes are effective immediately when posted. Continued access and use of any Site after changes have been made to this Agreement constitutes your acceptance of the revised Agreement then in effect. You agree that you will review this Agreement periodically and that you shall be bound by this Agreement and any modifications to it.
ALL GREAT CLIPS© SALONS ARE INDEPENDENTLY OWNED AND OPERATED BY THIRD PARTY FRANCHISEES. FRANCHISEES, NOT GREAT CLIPS, INC., ARE RESPONSIBLE FOR OPERATIONS AT THEIR INDIVIDUAL SALONS.
We are committed to making the Sites accessible for all users and will continue to take steps necessary to ensure compliance with applicable laws. Please read our Accessibility Notice for more information. If you have difficulty accessing any content, feature, or functionality of a Site, please contact us.
Highlights of the Agreement
This Highlights section is intended to provide you with a basic overview of the contents of this Agreement. However, please read the entire Agreement for a complete understanding of the terms you are agreeing to. The meaning of capitalized words can be found in the full Agreement. If there is a conflict between the terms of this “Highlights” section and the terms of the full Agreement, the terms of the full Agreement control.
(a) Independent Franchisees
You understand that we are not responsible for the operation of any Salons.
Read more about the responsibility of our franchisees.
(b) Products and Services on the Site
Our offerings on the Sites may change at any time without notice to you.
Great Clips Online Check-In allows you to join a waitlist for a specific Salon and provide you with a wait time, but we cannot guarantee that the estimated wait times are accurate.
Promotions and discounts may not be combined and may not be used if expired.
Read more about our product and services policies.
(c) Our Rights
All the Content on our Sites is protected by intellectual property rights―you may only make limited use of the Content you find on a Site, as described below.
We may block you from accessing our Sites, block or delete your User Content, or terminate your Account for any reason.
We are not liable for third-party content hosted on our Sites, external websites linked to or from our Sites, or errors regarding product information, availability or promotional offers.
Read more about our rights and control of our Sites and Content.
(d) Your Use of Our Sites
Unless otherwise indicated, you only may use our Sites and our Content for your personal use as an individual.
While on our Sites, you may not violate any laws, infringe any rights, threaten, harass or impersonate others, or take other actions that harm us or other people or parties.
You must not attempt to bypass security protections on our Sites, introduce viruses or other harmful code, or use our Sites to attack other websites or services.
If you register for an Account on a Site, you should keep your password confidential and not allow other people to use your Account.
Read more about what you can and cannot do on our Sites.
(e) Your Content
If you send us or post or upload User Content to our Sites, we may use that User Content for any purpose, including commercial uses, product development, and advertising.
If you post your name, personal information, or other User Content to public areas of our Sites, that information might be seen and used by any visitors to our Sites.
You should not send us or post User Content that 1) you want to keep confidential or 2) you do not have the rights to post.
Read more about the Content you transmit to us or through our Sites.
(f) Terms for Users in Specific Geographic Locations
There are special terms and limitations for users of our Sites in specific geographic locations.
Read the International Terms
(g) Important Things to Know
By using a Site, you consent to the terms of this Agreement. We may update this Agreement from time to time, and we will use reasonable efforts to provide you with notice of these updates if they are material.
THIS AGREEMENT CONTAINS LIMITATIONS ON OUR LIABILITY TO YOU, IMPORTANT DISCLAIMERS OF WARRANTIES, AND INDEMNIFICATION OBLIGATIONS BY YOU.
THIS AGREEMENT GOVERNS HOW DISPUTES WITH US WILL BE HANDLED, INCLUDING USING BINDING ARBITRATION WITH A CLASS ACTION WAIVER.
Your use of a Site may be governed by other terms and conditions applicable to certain features or promotions. You should also read our Privacy Notice.
This Agreement contains information about how you can contact us regarding complaints, questions or copyright infringement claims.
Read the complete Agreement below
Complete Agreement
Independent Franchisees
While we operate and control the Sites, including the Great Clips® App and Wi-Fi, we are not responsible for the operation of the Great Clips® salons (“Salons”). Since we are a fully franchised company, all Salons are owned and operated by independent franchisees of Great Clips. Each Salon is solely and independently responsible for its legal and regulatory compliance, for any issues relating to the supply of services and products to you, and for any employment-related matters in the Salon.
Products and Services on the Site
We may make improvements and/or changes in products or services described on the Sites, add new features, or terminate a Site at any time without notice. We also: (a) reserve the right to change the goods and services advertised or offered for sale through a Site, the prices or specifications of such goods and services, and any promotional offers at any time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on a Site will be available when ordered or thereafter; and (c) do not warrant that information on a Site (including without limitation product descriptions, colors or photographs) is accurate, complete, reliable, current or error-free.
Online Check-In
Online Check-In allows you to put your name on a wait list for your selected Salon. You may also see estimated wait times. We do not guarantee that the estimated wait times are accurate, and we are not responsible for any issues that may arise during the Online Check-In.
Online Check-In may utilize automated filters to identify fraudulent or abusive check-ins or identify fraudulent or abusive check-in patterns (“Malicious Check-Ins”). By using Online Check-In you agree to the use of these automated filters.
If Malicious Check-Ins are identified, you may not be able to place additional check-ins or use or display the name associated with the check-in. We reserve the right to alter or disable your ability to use Online Check-In at our sole discretion.
A potential Malicious Check-In will not prohibit you from receiving services directly from a Salon, but it may restrict your ability to use the Online Check-In functionality.
Promo Codes and Discounts
Certain Sites create or advertise promo codes, discounts, coupon codes, and offers that provide a benefit to you. These cannot be applied to prior or completed transactions, they must be provided at the time of purchase at a Salon. Generally, promo codes and discounts cannot be combined with other offers. You may have no right to discounts, coupons, or offers that are expired or discontinued even if they remain visible on the Site.
Our Intellectual Property Rights
All names, logos, text, designs, graphics, trade dress, characters, interfaces, code, software, images, sounds, videos, photographs and other content appearing in or on the Sites (the “Content”) are protected intellectual property of, or used with permission or under license by, Great Clips. Such Content may be protected by copyright, trademark, patent or other proprietary rights and laws. This includes the entire Content of each Site, copyrighted and protected as a collective work. All intellectual property rights associated with the Sites, and related goodwill, are proprietary to us or our licensors. You do not acquire any right, title or interest in any Content by accessing or using the Sites. Any rights not expressly granted herein are reserved. Except as set forth below, the use of any Content available on a Site is strictly prohibited.
Subject to your compliance with this Agreement, we grant you a limited license to access and use the Sites and their Content for personal, informational, appointment-making, and shopping purposes. No Content from the Sites may be copied, reproduced, republished, performed, displayed, downloaded, posted, transmitted, or distributed in any way without written permission of the rights owner, except that you may download or print one copy of specific Content or software made available for your downloading or printing for your personal, non-commercial home use, subject to your compliance with this Agreement and retain the same solely for as long as you continue to be permitted to access the Sites. To use Content under such an exception, you must (a) keep any copyright, trademark, or other proprietary notices intact; (b) use such Content pursuant to any licenses associated with such Content; (c) not copy or post such Content on any networked computer or broadcast it in any media; (d) make no modifications to any such Content; and (e) make no additional representations or warranties relating to such Content. Except as otherwise expressly authorized herein or in writing by us, you agree not to reproduce, modify, rent, lease, perform, display, transmit, loan, sell, distribute, or create derivative works based (in whole or in part) on all or any part of a Site or the Content.